Privacy Policy

Your privacy, and the privacy of all registered users of, is important to us. Accordingly, we have adopted the following Privacy Policy which describes what information that we may collect in the course of providing subscription services and access to, how we may use and disclose that information and our efforts to protect it. is a site operated by subsidiaries of Ameresco, Inc., including its Canadian subsidiaries Ameresco Canada Inc., and its UK subsidiaries Ameresco Limited.

What data do we collect?

We collect your personally identifiable information as permitted by applicable law through (which includes the website, the AssetPlanner® application suite provided as a subscription service to a subscribing client and any of our mobile applications that interact with in connection with your use of the site and/or application.

This personally identifiable information we may collect includes your name, organization name, department in the organization, role in the organization, email address used by your organization, phone numbers used by your organization, and your organization's address or location.

Through your use of and its mobile applications, based on the subscribing client’s direction, we may obtain physical location data. This includes, for example, information such as GPS data, geocodes, latitude and longitude information.

You may also provide us with images taken using apps on a mobile device including certain information embedded in those image files. You may inadvertently capture a photograph of yourself or provide your location to through these images.

As part of the subscribing client’s business process, security, or health and safety regulations, images, and videos of you may be captured on worksites and displayed and stored within

Through custom configuration and by uploading files into, the subscribing client may store additional personally identifiable information about you without’s consent or knowledge.

How do we collect your data?

When authorized by the subscribing client, you directly provide with most of the data we collect. We collect data and process data when you: may also receive your data indirectly from your organization or the subscribing client through the following sources:

How will we use your data? collects your data to:

Your personally identifiable information is only shared with third parties at your direction, at the direction of the subscribing client or with your consent. Please note that in using, you may be communicating with individuals and organizations outside of your home country. In that case, their use of your personal information may not be covered by the law applicable in your home country.

We may also disclose information to fulfill certain legal and regulatory requirements or if we believe, in good faith, that such disclosure is legally required or necessary to protect others’ rights or to prevent harm.

For the purposes of accessing, your email address will be used as a username to identify you and you may be supplied with a password or may create your own password. You are responsible for the security and confidentiality of your password and log-in information

The subscribing client may embed links to other websites within These sites operate independently of us and have established their own privacy and security policies. We encourage you to review these policies at any site you visit. We are not responsible for the conduct of those businesses. For the privacy policy of Ameresco Inc., please see .

How do we store your data?

We securely store and replicate this information through electronic systems at various sites hosting for production, testing, failover, and disaster recovery purposes. The sites hosting your data are located in the United States, Canada, or the United Kingdom / European Union as selected by the subscribing client.

We use physical, electronic, and administrative safeguards to protect personally identifiable information from loss, misuse and unauthorized access, disclosure, alteration, and destruction. No transmission over the Internet can be completely secure and although we will take all reasonable steps to protect information we store on our servers; we cannot be responsible for the security of any information transmitted over the Internet. You are responsible for the physical security and to apply safeguards to protect any personally identifiable information which may be transmitted by and stored locally on your computer or mobile devices. We bear no responsibility for data stored locally on authorized users’ mobile devices or computers.

The time-period for us to keep personally identifiable information varies according to what the information is used for and the requirements of the subscribing client. In some cases, there are legal requirements for us to keep information for a minimum period. Unless there is a specific legal requirement for us to keep the information, we will keep personal information for so long as it is necessary for the purpose for which it was collected or for such other purposes for which consent has been obtained or we are otherwise permitted or authorized by law to use the personally identifiable information.

“Do Not Track” Signals under the California Online Protection Act (CalOPPA).

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Marketing. does not use your information for the purpose of marketing. While your user account is active, we may occasionally send you information regarding changes and updates to our products and services.

What are your data protection rights? would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

If you make a request, we have one month from when we receive your request to respond to you. Please contact us by email at or write to:

Privacy Officer
Ameresco Asset Sustainability Group
N130 6815 8th Street NE
Calgary, AB T2E 7H7

We reserve the right to charge a minimal fee for requests made under this Privacy Policy.

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit, we may collect information from you automatically through cookies or similar technology.

For further information, visit

How do we use cookies?

Use of generally requires you to accept the use of cookies. A cookie is a small file given to your web browser or mobile device when using This file is used to identify you and track your session, providing information that uses to efficiently manage your use of the service.

What types of cookies do we use?

There are a number of different types of cookies, however, only uses cookies related to Functionality. uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

How to manage cookies.

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. Please note that if you decline to accept cookies, this may mean you may not be able to take full advantage of all the functions of

Privacy policies of other websites may contains links to other websites. The privacy policy applies only to our website. If you click on a link to another website, you should review the linked site’s privacy policy.

Changes to our privacy policy. keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on April 15, 2023.

How to contact us.

If you have any questions about’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact by email at or write to:

Privacy Officer
Ameresco Asset Sustainability Group
N130 6815 8th Street NE
Calgary, AB T2E 7H7

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that has not addressed your concern in a satisfactory manner, you have a right to report your concerns about our use of your data to the relevant supervisory authority in your jurisdiction. The Global Privacy Assembly (GPA) maintains a list which may help you to identify the supervisory authorities in your jurisdiction.